Frequently asked questions

Ordering

How do I place an order?

Add the items you want to your bag, open the bag and choose Checkout. Pick a delivery method (or free store pickup), confirm your address, review the order and place it. You will see a confirmation with your order number.

Do I need an account?

No — you can check out as a guest. Creating an account lets you save addresses, track orders from your account, keep a wishlist, and leave reviews on items you have received.

Can I change or cancel my order?

You can cancel at no cost any time before the order is marked as shipped — see the Cancellation policy. To change items on an order that has not shipped, contact us and we will adjust it where we can.

Payment

What payment methods are available?

Online card, GCash and Maya payments are not active on this store yet. When you place an order it is recorded as awaiting payment, and our team contacts you to arrange payment. No card or wallet details are collected by the store.

When am I charged?

Nothing is charged automatically. Payment is arranged with you after the order is placed and before it is prepared for dispatch.

Shipping

How does shipping work?

We deliver within the Philippines only. You can choose Standard delivery (₱150, about 3–7 business days), Express delivery (₱300, about 1–3 business days), or free store pickup in Batangas City. Standard delivery is free on orders of ₱2,500 or more. The exact fee is shown at checkout. Full details are on the Shipping & delivery page.

How do I track my order?

Use the Track your order page with your order number and email, or open your account if you were signed in. Once the courier has your parcel, a tracking link is added where available.

Returns

How do returns work?

You can request a return within 30 days of delivery for unused items in their original packaging. Contact us to start a return and we will send instructions. Refunds are processed manually by our team. Full details are on the Returns & refunds page.

What if my item arrives damaged?

Keep the packaging and contact us as soon as you can with your order number and a photo. We will arrange a repair, replacement or refund at no cost to you.

Support

How do I contact support?

Use the Contact us page. Include your order number if your question is about an order. We aim to reply within one business day.