Returns & refunds

Demo store. AXIARO is a demonstration store. This page is sample copy that reflects how the platform currently works — it is not legal advice. Before any real commercial launch, the business owner must have this reviewed and adapted by a qualified professional.

We want you to be happy with your order. This page explains when and how you can return an item and how refunds are handled on this store.

Refunds on this store

Refunds are processed manually by our team. Automated or instant online refunds are not available, because online payment is not yet active on this store. Once a refund is agreed we arrange it with you directly and confirm when it has been sent.

Return window

You can request a return within 30 days of delivery (or of collection, for store pickup orders). Items must be unused, in a resaleable condition, and in their original packaging with any tags attached.

Items that cannot be returned

• Made-to-order or personalised items.
• Clearance or final-sale items, unless they are faulty.
• Items that have been used, assembled beyond what is needed to inspect them, or damaged after delivery.

This does not affect your rights if an item is faulty or not as described.

Damaged, faulty or incorrect items

If an item arrives damaged or faulty, or you received the wrong item, contact us within a reasonable time of delivery and include your order number and a photo where possible. We will arrange a repair, replacement or refund at no cost to you, including any return shipping.

How to return an item

1. Contact us through the Contact us page with your order number and which item(s) you want to return and why.
2. We will confirm whether the item is eligible and send you return instructions. For larger furniture we arrange collection; for smaller items we provide a return address.
3. Pack the item securely in its original packaging.
4. Hand it to the courier we arrange, or send it to the address we give you.

Refund process and timing

Once we receive the returned item we inspect it, usually within 3–5 business days. If the return is approved we process the refund for the price of the item. Return shipping costs are refunded only where the item was faulty, damaged or incorrect. Because refunds are arranged manually, the time to reach you depends on the payment method used — we will keep you updated and confirm when it has been sent.

Exchanges

We do not run automated exchanges. If you want a different size, colour or item, return the original for a refund and place a new order.

Contact

Start a return, or ask a question, through the Contact us page.