Shipping & Delivery

This page explains how delivery works for Axiaro orders. The options and fees shown at checkout are always the current ones — if anything below differs from checkout, checkout is correct.

Where we deliver

We deliver within the Philippines only. We are not able to ship internationally at this time.

Items sold by Axiaro are prepared and shipped by Axiaro. Items sold by independent sellers are prepared and shipped by the seller; the product page shows who the seller is. If your order includes items from different sellers, they may arrive separately, each with its own tracking.

Delivery options

Standard delivery

Estimated 3–7 business days after your order is prepared for dispatch. Fee: ₱150.

Express delivery

Estimated 1–3 business days after your order is prepared for dispatch. Fee: ₱300.

Store pickup

Free. Collect from our Batangas City location, usually ready in 1–2 business days. We will let you know when your order is ready to collect.

Shipping fees

The exact fee for your order and address is calculated and shown at checkout before you confirm. One delivery fee applies to your whole order, even if it includes items from more than one seller. Standard delivery is free on orders of ₱2,500 or more (before delivery fees). Store pickup is always free.

Processing time

Orders are prepared for dispatch on business days. The delivery estimates above start once your order has been prepared, not from the moment you place it. You pay when your order is delivered (or, for store pickup, in cash when you collect it); nothing is paid before dispatch.

Delivery estimates

Timeframes are estimates, not guarantees. Weather, peak periods, courier delays and remote delivery areas can add time. If your order is significantly delayed, contact us and we will chase it up.

Tracking

Once your order is shipped, its status moves to shipped and — where the seller or courier provides one — a tracking number and link are added to the order. If your order includes items from more than one seller, each seller's items show their own status and tracking. You can check the current status any time on the Track your order page using your order number and the email you used at checkout, or from your account.

Incorrect or incomplete addresses

Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or incomplete, or because no one was available to receive it after reasonable attempts, we will contact you to arrange redelivery. A further delivery fee may apply.

Problems with a delivery

If your order arrives damaged, incomplete or incorrect, keep the packaging and contact us within a reasonable time — see the Returns & refunds page.

Contact

Delivery questions can be sent through our Contact us page. Please include your order number. Axiaro is your point of contact for every order, including items sold by independent sellers.